Privacy Policy

Privacy Policy of Mobitel

Effective Date: 1/11/2025

Last Updated: 1/11/2025

1. Introduction

Welcome to Mobitel. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mobitel.in (the “Site”), purchase products, create an account, subscribe to our newsletter, or otherwise interact with us.

By using the Site, you consent to the collection and use of your information as described in this Policy. If you do not agree with these terms, please do not access the Site or use our services.

2. Information We Collect

We may collect the following types of information:

1. Personal Information You Provide: When you register, place an order, subscribe to our newsletter, fill a form, contact us, we may collect your name, email address, phone number, shipping address, billing address, payment details (or tokenised info), gender, country, state, city, zipcode, birthdate, and address.
2. Account Information: If you register an account, we may collect your username, password (hashed), profile information.
3. Transactional Information: Your order history, items purchased, returns, refund requests, shipping and payment status.
4. Device & Usage Information: When you visit the Site, we automatically collect certain information such as your IP address, browser type, operating system, referring URL, pages visited, time spent, usage patterns, device identifiers, and cookies.
5. Marketing & Communications Data: Your preferences for receiving marketing emails, newsletters, push notifications, and your consent history.
6. Support & Interaction Data: When contacting customer support or interacting with the Site’s features (e.g., wishlist, cart), we may collect your messages, queries, and responses.

3. How We Use Your Information

We use your information for the following purposes:

1. To process and fulfil your orders, including payment processing, shipping, returns, and refunds.
2. To create and manage your account, and provide you with access to features (e.g., order tracking, wishlist).
3. To send you transactional communications (order confirmations, shipping updates, account notifications).
4. To personalise your experience on the Site (recommendations, offers, customisations).
5. To send you marketing communications (if you have opted in) about products, promotions, news and events. You may opt out at any time.
6. To improve the Site and our services, conduct analytics, and monitor how the Site is used.
7. To detect, prevent and address technical issues or fraud, and to enforce our Terms & Conditions.
8. To comply with legal obligations, respond to subpoenas, law enforcement requests, or legal process.

4. Cookies and Similar Technologies

We use cookies, web beacons, tracking pixels and similar technologies to collect device and usage information. Cookies may be “session” cookies (deleted when you close your browser) or “persistent” cookies (stay on your device). You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the Site may not function properly if you disable cookies.

5. Disclosure of Your Information

We may share your information in the following circumstances:

1. With third-party service providers who perform services on our behalf (e.g., payment processors, shipping carriers, email service providers, analytics providers).
2. With our affiliates or business partners for joint marketing, where you have given consent.
3. If required by law, regulation, legal process, litigation, or government request.
4. To protect the rights, property or safety of Mobitel, our customers or others.
5. In connection with a business transaction, merger, acquisition, reorganisation, sale of assets or in connection with bankruptcy. In such case, your information may be transferred.

6. Data Retention

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When no longer needed, we will securely delete or anonymise your information.

7. International Transfers

Your information may be transferred to, stored, and processed in servers located outside your state, province or country where data protection laws may differ. We will take appropriate safeguards to ensure that your information remains protected.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

1. Access the personal information we hold about you.
2. Request correction, update or deletion of your personal information.
3. Object to or restrict processing of your personal information.
4. Withdraw your consent (where processing is based on consent).
5. Request portability of your information.
6. To exercise these rights, please contact us using the details provided below. We may require verification of your identity before responding to such requests.

9. Security

We implement reasonable organisational, technical and administrative measures to protect your personal information against unauthorised access, use, disclosure, alteration or destruction. However, no internet transmission or method of electronic storage is 100 % secure. Hence we cannot guarantee absolute security.

10. Children’s Privacy

The Site is not directed to children under the age of 18 (or the age required by local law). We do not knowingly collect personal information from minors. If you become aware that a child under this age has provided us with personal information, please contact us and we will take steps to delete such information.

11. Third-Party Links and Services

The Site may include links to third-party websites, applications or services (e.g., payment gateways, social media). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. We encourage you to check this page regularly. Your continued use of the Site after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Phone: +91 82878 53207